Terms & Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages or make derivative versions. The app itself, and all the trademarks, copyright, database rights, and other intellectual property rights related to it, still belong to Naba Al Dhyafah water.

Naba Al Dhyafah water is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.

The Naba Al Dhyafah water app stores and processes personal data that you have provided to us, to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We, therefore, recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Naba Al Dhyafah water app won’t work properly or at all.

The app does use third-party services that declare their Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that Naba Al Dhyafah water will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi or provided by your mobile network provider, but Naba Al Dhyafah water cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

If you’re using the app outside of an area with Wi-Fi, you should remember that the terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines,Naba Al Dhyafah water cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail of the Service, Naba Al Dhyafah water cannot accept responsibility.

With respect to Naba Al Dhyafah water’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you.Naba Al Dhyafah water accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android – the requirements for the system (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Naba Al Dhyafah water does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Return Policy

From the beginning, all we care about is the satisfaction of our customers. So, we will try hard to meet all your needs, help you, and guide you in any way.

A problem you may encounter or have questions during the purchase process, please do not hesitate to contact us immediately. Our customer care team is here to ensure that you are satisfied with our services.

A customer care representative will ask you for your purchasing proof (i.e., Order no /Phone no. etc.) to start the return process.

“Every case is different from the others,” but Naba Al Dhyafah Water has developed a general policy for return or exchange.

Return

  • Customers can cancel his/her order within 24 hours from the time of purchase, if the order is paid online the refund amount will be transferred to the same channel of payment.
  • After 24 hours of purchasing refund request will be registered through our customer service number or WhatsApp: +966 580810332
  • or email: csr1@gufwater.com and the request meets all the conditions of the refund, your order will be canceled, if the order is paid online the refund amount will be transferred to the same channel of payment. (Online payment service charges will be deducted)
  • After delivering the product refund request shall be registered through our customer service number 920003208 or WhatsApp: +966 580810332 or email: nabaaldhyafah@gmail.com if the request meets all the conditions of the refund, our representative will take the product from your registered address. After the product inspection, the refund process will start and the refund amount will be transferred to the same payment channel. (Online payment service charges and Delivery fees of 20 SR may be assessed depending on the cause for cancellation)
  • If 24 hours have passed since you received the products, we reserve the right not to refund or exchange the product.
  • To be eligible for a return, the product must be unused and in the same condition, as you received it. It must also be in the same original packaging.
  • Our shipping workers are focusing to make sure that you receive the products in their original condition, but sometimes accidents may occur – in case of damage upon receipt – contact us immediately to speed up the replacement process.
  • Naba Al Dhyafah Water products are not subject to return after completion of the delivery process to protect the quality of the product.
  • A product that is not similar to what has been selected will be replaced and this is a rare condition within one day.
  • For a product that has been received damaged or unsound please raised a request with picture proof, within 24 hours through our customer service number WhatsApp: +966 580810332 or email: nabaaldhyafah@gmail.com is replaced for free.

Non-returnable items

  • There are certain cases where it is possible to get a partial refund (if applicable).
  • Any product not in original condition, damaged or missing parts for any reason not related to us, shipping, or manufacturer error is not eligible for an exchange or refund.

Refund (if applicable)

  • Once we receive a refund request and it is eligible for a refund, we will send our representative for an inspection of the product. In case of acceptance or refusal of the refund, we will notify you. We reserve the right to deduct our applicable shipping and restocking fees.
  • If your request is approved, a refund will be applied, after deducting the bank transaction fee and delivery charges (if applicable) your remaining amount will be automatically deposited to your credit card or the original payment method, within a certain number of days.

Late or missing amounts (if any)

  • If you haven’t received your refund yet, first check your bank account again,
  • Then contact your credit card company, it may take some time for the refund to arrive.
  • And then contact your bank. It often takes some time before the payment is received.
  • If you have followed all of the previous steps and have not received the amount yet, please contact us via the following email: nabaaldhyafah@gmail.com

Products subject to discounts (if any)

  • Refunds can only be made for products with regular prices, we apologize for refunding products that are subject to sale.

Replace (if applicable)

We replace products if they are damaged or defective. If you need to exchange it for the same product, contact us by email: nabaaldhyafah@gmail.com

Depending on the situation, it may be your responsibility to pay the shipping costs for the product you wish to return. Shipping costs will be charged. If you receive your refund, the shipping cost may have been deducted from your refund.

Depending on where you live, the time it takes for the returned product to reach you may vary.

Purchasing products with Naba Al Dhyafah Water – and its related sales channels or agents is an acknowledgment and implied approval of all policies mentioned on these pages unless different arrangements are made.

Order can be canceled for the following Conditions:

  • We will deliver the requests listed to the areas and neighborhoods mentioned in the list. The areas not included in the list will not be dealt with, and requests for those not included will be canceled.
    Jeddah:
    Al Basateen, Al Naeem, Al-Salehiyah, Al Rahmanyah, Alajaweed, Abhur Al Junoobiyah, Al Firdous, Al Zummrad, Al Sawari, Al Sharafeyah, Al Warood, Al-Wazeeriyah, Taibah, Prince Abdulmajeed, Mraykh, Mishrifah, Mada’en Al-Fahd, Bryman, Bani Malik, AZ Zahra, Al Shera’a, Ash Shati, As Sulaymaniyah, Al Sanabel, As Samir, As Salamah, As Safa, AR Ruwais, Al Rayaan, Ar Rawdah, Al-Rawabi, AR Rabwah, An Nuzhah, An Nuzlah Ash Sharqiyah, An Nazlah Al Yamaniyah, An Naim, An Nahdah, Al Yaqoot, Al Waha, Al Rabi’,  AR Rihab, An Naseem, Al Nakheel, Al Murjan, Al Mohammadiyyah, Al Masarah, Al Marwah, Al Manar, Al Mahjar, Al Khalidiyah, Al Kawthar, Al Kandarah, Al Jawharah, Al Jami`ah, Al Hamra, Al Hamadaniyah, Al Frosyah, Faiha, Al Farooq, Al Falah, Al Faisaliyyah, Al Bawadi, Al Bashaer, Al Basatin, Al-Baghdadiyah Al-Sharqiyah, Al-Baghdadiyah Al-Gharbiyah, Aziziyah, Al Asalah, Al Andalus, Al Amwaj, Al Amir Fawaz Ash Shamaly, Al Amir Fawaz Al Janouby, Al Ajwad, Al Adel, Abruq Ar , Rughamah, Obhur Al-Shamaliyah, QuwaizahMakkah:
    Al Iskan‎, Faiha, Al-takhasosy – al zaydi, Al Abdeyah, Walyal Ahd Dist, Sharai Al Mujahidin, King Fahd, Jarwal, Jabal An Nur, Batha Quraish, Az Zahra, Az Zahir, At Taniem, Ash Shara’i`, Ash Shuhada, Ar Rusayfah, Ar Rawdah, Ar Rashidiyyah, An Nuzhah, An Nawwariyyah, Al Umrah Al Jadidah, An Naseem, Al Mashair, Al Khalidiyyah, Al Khadra, Al Kakiyyah, Al Jamiah, Al Hijrah, Oum Al Jood, Al Buhayrat, Aziziyah, Alawali, Al Andalus, Al Adel, Al Shoqiyah, Kuday
  • The orders located on narrow streets or top of the mountain will not be treated, and we have to cancel those orders.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2025-01-01

Contact Us

If you have any questions or suggestions about our Terms and Conditions, please contact us at nabaaldhyafah@gmail.com